Ariel had met a few family members of significant others in the past. From that experience, she liked to think that she knew what to do when it came to meeting the family.
In regards to meeting Tristan's family, even if she was not doing so in person. Ariel had at least thought that she knew enough to make it through unscathed. She had been wrong...very wrong.
Never in her life had Ariel been insulted the way that the Ashers had just done. It was not even just their words. It was the way in which they had said it. Speaking so freely while insulting her.